Terms & Conditions

Welcome to exportdesi.com. These Terms & Conditions ("Terms") govern your access to and use of our website and services. By accessing or using this website, you agree to be bound by these Terms.

1. Overview

Export Desi is a merchant export management operation based in Gurgaon, India. We manage processor qualification, documentation, and shipment coordination for Indian food ingredients and eco-friendly packaging.

These Terms apply to all visitors, users, and customers of exportdesi.com ("you", "your", or "user").

2. Use of Website

Permitted Use

You may use this website solely for:

• Learning about our products and services
• Requesting product quotes and specifications
• Submitting procurement requirements
• Communicating with our team regarding orders

Prohibited Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website's functionality
• Use automated systems (bots, scrapers) without permission
• Transmit malicious code or viruses
• Impersonate any person or entity

3. Product Information and Orders

Product Descriptions

We strive to provide accurate product information, including:

• Product specifications and grades
• Origin and sourcing information
• Packaging and labeling details
• Compliance and certification status

However, we do not guarantee that all information is error-free. Product specifications may vary based on processor availability and harvest conditions.

Pricing

Prices shown on the website are indicative and subject to change based on:

• Order volume and packaging requirements
• Destination port and shipping terms
• Market conditions and raw material costs
• Currency exchange rates

Final pricing will be confirmed in a Proforma Invoice after reviewing your specific requirements.

Order Acceptance

Your submission of an order does not constitute acceptance. We reserve the right to:

• Accept or decline any order at our discretion
• Modify quantities or specifications based on availability
• Request additional documentation or verification

4. Intellectual Property

Our Property

All content on this website is owned by or licensed to Export Desi, including:

• Website design, layout, and code
• Text, descriptions, and written content
• Logos, trademarks, and brand elements
• Images, graphics, and visual elements
• Product specifications and documentation

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Image Sources and Usage Disclosure

The images displayed on this website are sourced from the following channels:

• Vendor-Provided Images: Product photographs supplied by our verified processing partners and manufacturers for the purpose of showcasing their products to international buyers.
• AI-Generated Images: Certain product and marketing visuals are created using artificial intelligence tools for illustrative and design purposes.
• Publicly Available Sources: Some images are obtained from publicly available sources including search engines and stock photo libraries, used in accordance with applicable licenses and fair use principles.

All images are used for informational, educational, and promotional purposes related to our export business. If you believe any image infringes your copyright, please contact us at contact@exportdesi.com and we will promptly address the matter.

5. Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• IMPLIED WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES OF ACCURACY, COMPLETENESS, OR RELIABILITY

WE DO NOT WARRANT THAT:

• The website will be uninterrupted, secure, or error-free
• Defects will be corrected
• The website or its servers are free of viruses or harmful components
• Product information is complete, current, or accurate

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• EXPORT DESI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE VALUE OF THE SPECIFIC ORDER GIVING RISE TO THE CLAIM
• WE ARE NOT RESPONSIBLE FOR ERRORS, DELAYS, OR OMISSIONS IN INFORMATION PROVIDED ON THE WEBSITE

Our liability is limited to the maximum extent permitted by applicable law. Some jurisdictions may not allow certain limitations, in which case they may not apply to you.

7. Indemnification

You agree to indemnify, defend, and hold harmless Export Desi from any claims, losses, damages, or expenses (including legal fees) arising from:

• Your use of the website
• Your violation of these Terms
• Your misuse of information obtained from the website
• Your violation of any third-party rights

8. Export Compliance

All transactions are subject to:

• Indian export laws and regulations
• Import laws of the destination country
• Applicable international trade sanctions
• Required documentation and certifications

You are responsible for verifying that products comply with your country's import requirements.

9. Payment Terms

Unless otherwise agreed in writing:

• Payment terms are specified in the Proforma Invoice
• We typically require advance payment or Letter of Credit
• All payments are in USD unless otherwise specified
• Bank charges on both ends are borne by respective parties

10. Shipping and Delivery

Shipping terms follow Incoterms 2020 rules as specified in your order confirmation. Key points:

• Delivery timelines are estimates and not guaranteed
• We are not liable for delays due to port congestion, customs, or force majeure
• Insurance is the buyer's responsibility unless included in the agreed Incoterm
• Inspection certificates are provided as per agreement

11. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters, weather events, or acts of God
• Government actions, embargoes, or export restrictions
• Labor disputes or strikes
• Supply chain disruptions or raw material shortages
• War, terrorism, or civil unrest
• Pandemics or public health emergencies

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting to the website. Your continued use after changes constitutes acceptance.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Gurgaon, Haryana, India.

14. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Export Desi regarding the website and supersede any prior agreements.

16. Contact Information

For questions about these Terms, contact: